Contact

us

Questions, queries or worries? No problem, drop us a message on any of our social platforms and we will try to get back to you as soon as possible.

Or check out our FAQs down below for answers to some of the most common questions asked. 

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Business Hours

(Mon-Fri)

8:00 AM - 6:00PM 

INSTAGRAM

@therealdickcompany

EMAIL

therealdickcompany

@gmail.com

therealdickcompany

@gmail.com

PHONE CALL

+65 83508916

Frequently asked questions

What are the materials used in the prosthethic?


All of our products are made with 100% platinum silicone, as backed by our material supplier. Certain implants such as testicles are made from a rubber blend that is body-safe, enfolded within layers of 100% platinum silicone. Certain features such as the pack and play will feature an aluminium rod encased in silicone.




How long does it take to ship the prosthetic?


On our side, all of the prosthetics are made to order. Therefore, it will take anywhere between 5-7 business days to complete the order before shipping it out. On the logistic side, check our shipping page for more information.




How long will it take for me to receive the product?


Depending on your country, your choice of carrier and the complexity of your order, it should take an average of 4-6 weeks from the moment an order is placed till it reaches your doorstep. For more information about shipping and COVID-19 advisory, please check out our dedicated shipping page.




Quality Management


One of the most expensive aspect of prosthetic production is materials; good quality, body-safe silicone are expensive. No way around that. However, the price of materials is only as good as what we can make out of it, which is why even with the cost of silicone, it is still second to the price of skilled craftsmanship. Folks takes years and years to hone their formula and technique to make the prosthethic that is available for everyone today. Often times, that means having a background from the entertainment industry, or formal internship. Here at theDickCompany, we’re new and we’re self-taught. We’ve gotten where we’ve gotten purely through experimentation and elbow grease and we make it work. Then finally, a big part of making a damn good prosthetic is good technique and very, very expensive machinery. The kind of machinery that takes the guesswork out in every casting until what comes out of the mould is practically identical to the one before it. Whilst our goal will always be quality products, we do lack the expensive machines needed to make every casting bubble-free and every model exactly the same as the one before it. That means there’s going to be models that present with small air bubbles or even coloration that aren’t uniform. Therefore, we’ve made up the lack of it with a lower price.




Return, Exchange & Refund Policy


Prosthetics sold cannot be returned or exchanged for sanitation reasons. All sales are final at the POINT OF PURCHASE. FOR ANY MANUFACTURING DEFECTS ON OUR PART, you may qualify for IN STORE CREDIT ONLY up to 30 days after receiving the product/s as stated on the date of the official tracking shipment issued by our shipping provider. WE will issue a gift card code for the cost of the item purchased. STRICTLY NO REFUNDS.




Product Safety & Liability Release


The Company has no Liability (and there is no basis for any present or future action, suit, proceeding, hearing, investigation, charge, complaint, claim, or demand against any of them giving rise to any Liability) arising out of any injury to individuals or property as a result of the ownership, possession, or use of any product manufactured, sold, leased, or delivered by the Company. The Company has no material liability (whether known or unknown, whether asserted or unasserted, whether absolute or contingent, whether accrued or unaccrued, whether liquidated or unliquidated, and whether due or to become due) arising out of any injury to individuals or property as a result of the ownership, possession, or use of any product developed, sold, leased, or delivered by The Dick Company.